As explained in the site Terms of Use which are accepted when you enter the NFED, the advertiser is entirely responsible for the advert, ensuring that it is legal & accurately describes the animal or items. Approval of an advert only confirms that the NFED rules and guideline requirements have been met; it is not endorsing the information or advert any way whatsoever.

The NFED acts as a point of contact only. Any arrangements, payments or contracts between buyer and vendor & advertiser are the sole responsibility of the parties concerned.  In the event of a dispute between users, we cannot act as referee. We would advise you to contact your local trading standards office or similar official body for advice, we may then be guided by their findings.

When a complaint is received, it is vitally important that we can check the provenance of any information before taking any action. Any information or dealings must be first hand & not simply copied from social media.

If you have an unresolved issue with an NFED advert or advertiser, please submit the details using the form below. Include the advert number & evidence such as Trading Standards, Police reports, crime number, court rulings, copies of receipts or screen shots.