NFED FAQs

www.nfed.co.uk
Connecting the central southern equestrian community since 1999

 

NFED Help & Frequently Asked Questions

How do the payments work?

New adverts, directory listings or commercial events that are subject to payment will not be posted by the administrator until payment has been received.

Payment can be made securely online by Debit/Credit card or Paypal through the NFED shopping cart. The shopping cart is provided by RomanCart, the UK's leading hosted shopping cart system.

When the order is completed, you will be sent an Email from the shopping cart with your order number starting RC******** (note: this is different to the advert number). You will then be sent to the order complete page.

If you do not reach the order complete page, the order has not been completed & you have not paid.

If for any reason more than one payment is received, don't worry it will be cancelled or refunded for you.

All card payments are processed by Sagepay, one of the leading UK payment gateways. It is 100% secure, used & trusted by some of the largest online retailers in the country.

We are certified as PCI DSS Compliant by Security Metrics on behalf of HSBC.

If you prefer not to pay online, we also accept card payments by phone, bank transfer, Paym, cheques by post or if you are local, you can pay by cash. 

Once the payment has been received the advert will be approved on the next update.

Updates are carried out regularly throughout the day, 365 days a year but please allow up to 24 hours (normally much less), you will be sent confirmation by Email.

This is not a completely automated process; all adverts are checked by the administrator before approval. If the advert is not approved, your payment will be refunded.

The NFED is a small business which is not VAT registered so price shown is the price you pay.
All transactions will show on your statement as “CK Art-NFED”. 

If payment is received for a classified advert that does not require payment, we will assume that you wish to feature the advert. This will be done for you providing the advert is suitable.

If payment is not received for a classified advert that does require payment, you will be sent a reminder by Email the following morning. If payment is still not received the advert will then be removed from the waiting list the following day.

If a payment is received after the advert has expired, a replacement advert will be posted for you.

To Pay by Card or Paypal Online.
Please Click Here to go to the shopping cart, then select the correct payment page.

Paypal Subscription (Business Advertising Only).
This allows business advertisers to pay by monthly subscription for directory listings, affiliate pages & banner adverts, avoiding missed renewal dates & lost advertising time. The shopping cart system is not used, the payment is made directly through Paypal & will continue every month until cancelled. If the subscription is cancelled, the listing will expire after four weeks.
The subscription buttons can be found on the Business Payment pages.

To Pay by Phone.
Please call 0843 2891 751, leave your name and number. We will return your call as soon as we can.

To Pay by Cheque.
Please make payable to NFED.
Post to: NFED, Brushwood, Church Lane, Sway, Hants. SO41 6AD.
Please write your advert number on the back.

To Pay by Bank Transfer:
Sort Code: 40 30 36
Account Number: 31392743
Reference: Either your advert number, listing reference or business name.
As there is no automatic notification with bank transfers, please contact us by Email when the payment has been made.

To Pay by Paym.
Send your payment to mobile number 07826 857124 using your advert number or business name as a reference.

To keep the payments system as simple as possible, accounts are not needed to use the shopping cart. If you are a regular advertiser, you can tick the box so that your contact details are remembered for the next order, but your payment details will not be stored.

If you would like to your view previous orders or invoices, please contact admin & request a password.

Once activated or if you have already obtained your password, Click Here to log in to the View Order screen.

How do the payments work?

New adverts, directory listings or commercial events that are subject to payment will not be posted by the administrator until payment has been received.

Payment can be made securely online by Debit/Credit card or Paypal through the NFED shopping cart. The shopping cart is provided by RomanCart, the UK's leading hosted shopping cart system.

When the order is completed, you will be sent an Email from the shopping cart with your order number starting RC******** (note: this is different to the advert number). You will then be sent to the order complete page.

If you do not reach the order complete page, the order has not been completed & you have not paid.

If for any reason more than one payment is received, don't worry it will be cancelled or refunded for you.

All card payments are processed by Sagepay, one of the leading UK payment gateways. It is 100% secure, used & trusted by some of the largest online retailers in the country.

We are certified as PCI DSS Compliant by Security Metrics on behalf of HSBC.

If you prefer not to pay online, we also accept card payments by phone, bank transfer, Paym, cheques by post or if you are local, you can pay by cash. 

Once the payment has been received the advert will be approved on the next update.

Updates are carried out regularly throughout the day, 365 days a year but please allow up to 24 hours (normally much less), you will be sent confirmation by Email.

This is not a completely automated process; all adverts are checked by the administrator before approval. If the advert is not approved, your payment will be refunded.

The NFED is a small business which is not VAT registered so price shown is the price you pay.
All transactions will show on your statement as “CK Art-NFED”. 

If payment is received for a classified advert that does not require payment, we will assume that you wish to feature the advert. This will be done for you providing the advert is suitable.

If payment is not received for a classified advert that does require payment, you will be sent a reminder by Email the following morning. If payment is still not received the advert will then be removed from the waiting list the following day.

If a payment is received after the advert has expired, a replacement advert will be posted for you.

To Pay by Card or Paypal Online.
Please Click Here to go to the shopping cart, then select the correct payment page.

Paypal Subscription (Business Advertising Only).
This allows business advertisers to pay by monthly subscription for directory listings, affiliate pages & banner adverts, avoiding missed renewal dates & lost advertising time. The shopping cart system is not used, the payment is made directly through Paypal & will continue every month until cancelled. If the subscription is cancelled, the listing will expire after four weeks.
The subscription buttons can be found on the Business Payment pages.

To Pay by Phone.
Please call 0843 2891 751, leave your name and number. We will return your call as soon as we can.

To Pay by Cheque.
Please make payable to NFED.
Post to: NFED, Brushwood, Church Lane, Sway, Hants. SO41 6AD.
Please write your advert number on the back.

To Pay by Bank Transfer:
Sort Code: 40 30 36
Account Number: 31392743
Reference: Either your advert number, listing reference or business name.
As there is no automatic notification with bank transfers, please contact us by Email when the payment has been made.

To Pay by Paym.
Send your payment to mobile number 07826 857124 using your advert number or business name as a reference.

To keep the payments system as simple as possible, accounts are not needed to use the shopping cart. If you are a regular advertiser, you can tick the box so that your contact details are remembered for the next order, but your payment details will not be stored.

If you would like to your view previous orders or invoices, please contact admin & request a password.

Once activated or if you have already obtained your password, Click Here to log in to the View Order screen.


If you can't find the answer, feel free to contact us

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